At Awsom Craft, we are committed to delivering your order quickly, safely, and reliably across South Africa.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been processed, you will receive a confirmation email with tracking details.
Shipping Methods & Delivery Times
We partner with trusted couriers such as The Courier Guy and Pargo to ensure reliable delivery.
Estimated delivery times:
- Major Cities: 2–4 business days
- Outlying Areas: 3–6 business days
⏳ Delivery times may vary depending on your location and external factors.
Shipping Costs
Shipping fees are calculated at checkout based on your location and selected delivery method.
🚚 Free shipping may be offered on selected promotions or orders above a certain value.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email, allowing you to monitor your delivery in real time.
Delivery Address
Please ensure that your shipping address is accurate and complete when placing your order.
Awsom Craft will not be responsible for delays or failed deliveries caused by incorrect or incomplete address details.
Delayed or Lost Orders
While we work with reliable couriers, delays may occasionally occur.
If your order is significantly delayed or appears lost, please contact us at:
📧 sales@awsomcrafts.co.za
We will assist you in resolving the issue as quickly as possible.
Damaged Parcels
If your order arrives damaged:
- Please notify us within 48 hours of delivery
- Include photos of the item and packaging
We will arrange a replacement or refund in line with our Return & Refund Policy.
International Shipping
Currently, we only ship within South Africa.
Contact Us
For any shipping-related questions or assistance:
📧 sales@awsomcrafts.co.za
